Case Study

rankk improved their customer satisfaction using AMALYTIX

With the support of AMALYTIX, the Amazon agency rankk saved 20% of their daily workflow and was able to improve the customer satisfaction.

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About rankk

rankk is a specialized marketplace agency for premium brands and market leaders. We work exclusively on Amazon across the entire digital value chain. As experts in brand management on international marketplaces, we are the right partners for sustainable scaling and positioning of brands on the world's most important trading platform. In most cases, we take over the entire strategic and operational management of Amazon accounts, handling revenues ranging from €1-10 million, acting as an 'outsourced Amazon department'.

Schwabach

Location

Full-time colleagues

Amazon Consulting

Industry

Photo of Andre Unkrig — Andre Unkrig

CEO of rankk

rankks' challenge

Although we follow a boutique approach and only work with selected brands from specific industries, at a certain point, it became difficult to maintain a comprehensive overview of the entire portfolio we managed or all SKUs. Monitoring and tracking content manually was no longer feasible, the flow of information to brands was delayed, and it was impossible to achieve the speed we expect from our own services. About two years ago, AMALYTIX provided us with a central, easily accessible source of information, which, along with dynamic dashboarding, real-time updates on content changes, and access for our partners, completely resolved the issue we faced at the time.

rankk used the following features

Listing Monitoring

With Snapshot Monitoring, AMALYTIX can track all changes on the product detail pages for all products simultaneously. You can save a version of the page and compare it with Amazon's updates daily.

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One-click optimization

Using the One-Click Optimization, you can instantly enhance your product listings using AI-driven suggestions. Effortlessly improve content quality and translate listings with just one click, ensuring accuracy and optimization for global markets.

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Ranking Monitoring

With AMALYTIX's Organic Ranking module, you can easily track your products' search rankings. Stay informed about changes and optimize your listings to improve visibility and performance on Amazon.

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Key results

With the help of AMALYTIX rankk achieved the following:

20%

Manual hours saved

Increased

Customer satisfaction

< 24 hours

Reaction time on content changes

How AMALYTIX helped to increase customer satisfaction

The introduction of AMALYTIX led to a direct increase in customer satisfaction. Our partners gained a more transparent view of our current work, the development of their brands and products, and the services we provide. The approximately 20% time savings for the colleagues involved - due to fewer coordination processes and reports - along with deeper analysis capabilities, not only led to better resource management in terms of optimizing existing listings but also indirectly resulted in better rankings, higher conversion rates, and ultimately, increased sales across all connected accounts.